[aromatherapy returns]ORDER TOLL FREE: 1 888 AROMA 99


Shipping Information
Quarts and Gallons of carrier oils will be figured at UPS rates and emailed for your ok prior to shipping. International shipping charges will vary based on country and weight of package. We choose the best way based on your location and how quickly you need it to arrive. We usually ship Priority Mail or UPS Ground. Fed Ex Express or UPS next day delivery are available for an extra charge. Email us for an exact price.
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Heavy items such as gallons of lotion or oil and cases of bottles will be charged shipping based on UPS charges. You can place your online order and we will e mail you a shipping charge, or you can contact us via phone, fax, or e mail to get a shipping quote before placing your order. If you decide the shipping charges are to high once you have placed your online order you can cancel at anytime.

To pay by certified bank check or money order ONLY ( No personal checks) send to:
Aroma Thyme
6682 Oakmont Dr
Santa Rosa, CA 95409

You may fax your order to 216-382-3103


Aroma Thyme's Return Policy

NO RETURNS WITHOUT AUTHORIZATION
Be sure to contact us first before sending anything back.

No returns after 30 days. We can not be responsible for products that have been out of our facility for weeks or months, subject to possible mistreatment, improper storage, etc.


We want you to be happy with the products you select and to share our love of aromatherapy. However, sometimes things go wrong. If there is a problem with the order if an item is broken, or the wrong item is placed in your box, please let us know immediately. We will, of course, make it right as quickly as possible and at no cost to you. Please contact us as there may be a better solution than returning the item.

For your protection, once an essential oil, hydrosol, lotion, bath gel, carrier oil etc. has been opened we are unable to accept returns of opened products for any reason. Once a product has been open we can't guarantee the purity of that product if returned.

For this reason, we do not accept or credit returns without prior authorization.Please contact us immediately upon receipt.

We can not be responsible for products that have been out of our facility for weeks or months, subject to possible mistreatment, improper storage, etc. If you have any questions about his return policy please email us for a prompt reply.

Nebulizing Diffusers

If you have used the diffuser there is a 25% re-stocking fee. The pump must be clean and arrive back in good working order. We will deduct for the cost of the glass which is not returnable. We can not accept timer back if opened.

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